Please try our products at the comfort of your home. If there's a problem with it or it doesn't fit,
you can return it to us easily and fairly within 14 days of delivery. Exclusion applies to some products.
For customers in USA & Australia, we'll take care of the returns for FREE if you let us know within 7 days of delivery.
The following summarizes the main features of the Hat.
- This hat been painstakingly designed and created with high attention to the details.
- We pay great attention to make sure every part is perfect from the color to the stitching, high quality leather with a deep lining.
- The Hat is made of 100% genuine leather, We have used Full-Grain Leather with the hat (from Cowhide); It is the highest standard leather which money can buy.
- Each hat is made to custom measurements. Kindly provide us your custom measurement after the purchase.
- Standard Hat sizes are listed below. XS(=53cm) S(=55cm) M(=57cm) L(=59cm) XL(=61cm) XXL(=63cm) XXXL(=65cm)
The delivery time of the product is 8 ~ 18 business days and the shipping is provided worldwide with a flat rate. Kindly note we offer our shipping & item price without import duties, taxes, and charges. Kindly check with your country's custom office to determine the custom duties.
We provide tracking number with every shipment. The tracking number is provided as soon as the item is shipped.
Return & Exchange Policy:
The items are carefully examined before we ship them. However, if you see any defects or change your mind, we offer a 14-day unconditional money back or exchange guarantee (shipping charges will be covered by the buyer). The item should be in the original condition & in the original packing if returned.
Buy with Confidence:
We do our best efforts to handle our customers’ concerns on priority basis, and try to resolve any issue(s) with no delay if occur. You can buy auction item confidently as we accept returns (14-day return policy).
Since your feedback is very important for our business development, we sincerely invite you to leave a positive feedback for us if you are satisfied with our product and service. It will just take a minute of your precious time; we will be thankful to you for this.
If you are not satisfied with our service or item, kindly contact us and we will try our best to satisfy you. Our number one priority is our customers.
FAQs (Frequently Asked Questions):
1) How do I choose my size?
Kindly send your size via message. All sizes are available.
2) Is the leather used in your products a pure leather?
Kindly note that the leather used in our products is 100% pure leather. We make the products with a fresh leather which ensures the long lasting & durable product.
Our Honour Code is that we'll be very fair with you & expect the same. No confusing policy. We want you to feel completely satisfied as an honoured guest with your purchase from us.
We dedicate the best, reliable services from the first click into our website up to the delivery of your orders to your place. And our service does not end right after your purchase. We have Fair Return process should the unexpected happens.
Most of our products come with 14 days Returns Guarantee, except for intimates / personal hygiene & earrings.
Always At Your Service
Boxed & Virtual Gift cards
Fair Returns & Exchanges
Reliable Worldwide Delivery
Unrivaled Selection of Gents Goods
Exclusive Gift Wrap Available
Style Insights Helping You to Select Your Right Scent
This item will be shipped from our distribution centre in Australia. It normally leaves our warehouse within 2 business day(s). Estimated shipping time is 5 to 15 business days after it leaves our warehouse.
Mates In Style works with some of the best shipping companies to provide the most efficient delivery service with the best price and the quickest delivery time to our customers. We ship across Australia including all metro cities such as Melbourne, Geelong, Sydney, Perth, Brisbane, Adelaide, Gold Coast, Canberra, Newcastle, Hobart, and Logan City, as well as most Australian regions and suburbs.
So you just bought a product from our store and realised that there is an issue with it? Don't panic! It’s really important to us that shopping from our store gives you an excellent shopping experience. We handle returns on a case-by-case basis with the ultimate objective of satisfying our customers. We will be fair with you and expect the same.
Our return policy guarantees that your purchase with us are a fair trade, which entails your rights to exchange/return the product in the rare case of receiving defective items.